TURKEY ORDERS:

You have the right to return and exchange your product within 15 working days after you receive it. Simply fill out your return exchange form and send it to us with the product. You can provide free shipping with our contracted domestic cargo.

 

 

Contact Us Mail: erenbusiness55@outlook.com

​

Returns and exchanges sent by different cargo companies are not accepted.

Your e-invoice is also sent on your cargo package, there is Noircomputer.com return exchange form on the back of your invoice, you can fill out that form and send it to us for return or exchange transactions.

You can use your right of withdrawal within 14 days for unused products you receive from Noircomputer.com. This period starts from the date the product is delivered to you. When you use your right of withdrawal, you must send the product back within 14 days from the date of delivery of the product.

​

If the products you return comply with the return conditions, the Noircomputer.com forwards the refunds to the bank within 3 working days. The refunded amount will be reflected on credit cards within 15 working days after the cut-off date of your card. For bank cards, this process takes 7-10 business days. In accordance with bank practices, the refunded amount is reflected on the card as a positive balance in transactions made in installments, but the transaction installment continues to be paid by your card.

If you have made your shopping with a credit card or shopping card, your refund will be sent back to the card you shopped with, if you have made a purchase with cash at the door, your refund will be made to your 26-digit iban number that you will provide in the refund exchange form. When writing your Iban number on your return exchange form, we will ask you to write the full name and surname of the owner of the Iban number.

 

You can make changes in color and size for the products you purchased from Noircomputercom However, exchanging for a different product is not possible You can send the product you want to exchange to us free of charge via Yurtiçi Kargo The return shipping cost for your exchanged product will be charged to you according to our agreed-upon rates

 

INTERNATIONAL ORDERS:

We accept return requests within 30 days from the delivery of your product The returned items must be undamaged, in their original condition, and with all original tags and packaging materials Returns cannot be processed for final sale items

All products can be returned within 30 days, regardless of the shipping address Our company does not cover return postage fees All shipping and customs charges are the responsibility of the customer

You can initiate your return process by emailing us at erenbusiness@outlookcom

The return period may be extended due to official holidays.

If the product you received is INCORRECT, MISSING, or DEFECTIVE, please contact us within 7 days of receiving the product via support@noircomputercom In your email, please include your order number, photos of the defective product, and any relevant information and references.

If you want a change to occur, we will initiate a product and refund process in your name and for your product Once the refund process is completed and your money is refunded, you can reorder the desired product.

Return Policy

If you have changed your mind, you have 30 days to initiate the return process These 30 days start from the moment your order is delivered to you.

Sorunlu bir ürün elinize ulaştıysa, bize ürün ve para iade talebinde bulunabilirsiniz.

Problematic products

Please remember that you need to return your product for a refund within 30 days and contact us before initiating the process You can reach us by emailing erenbusiness55@outlookcom or filling out the information in the CONTACT section on our website.

Please do not use any products that you find problematic, as using them after the return process has started may cause issues during the return process.

Cancellation of contracts within the scope of Consumer Contracts Regulation
 

If you are a customer, you have 30 days to cancel your contract

This 30-day period begins after you have received your product or all its parts You need to inform us of your contract cancellation.

To cancel your contract:
 

Please email us at: erenbusiness55@outlook.com

Please contact us using the Contact function on our website

If you wish to cancel your contract but have already received your products, you must initiate the return process As stated in our policy, a refund will be issued

For hygiene reasons, jewelry accessories and masks cannot be returned

Please do not open the packaging of the product you wish to return for hygiene reasons If there is an issue with the packaging, we cannot initiate the return process

All returned products undergo quality control - they must be in new and unused condition, with all labels intact and in their original packaging Failure to comply with our Return Policy conditions will result in the return process not being completed.

International Extraditions

We apologize, unfortunately we cannot provide free return service for international customers Please follow the steps below to return your package.
 

Please send the photos of your products to support@noircomputercom via email for us to evaluate the return process Please package the items securely in the original box or in a durable, waterproof packaging with all labels and materials intact Your return process will begin after we have contacted you You can send it to our mailing address using your preferred shipping method

 

NALLIHAN/ÇAYIRHAN/PTT
ANKARA TÜRKİYE

When your product reaches us, we will notify you and initiate the return process Please do not forget to include the tracking number from the shipping company and your order number for better service

The return process begins after the product reaches us Depending on the chosen return method and shipping company, there may be changes in the timeframe If your product does not reach us, please contact the chosen shipping company.

How long does it take to process my return?

The arrival time of your refund may vary depending on the country you are in Your refund will begin after the product reaches us.

After your product reaches us, we will begin the quality control process Once this process is completed and approved, your refund will be processed Depending on the payment method you used, the refund process will be completed within 7 business days Please note that this timeframe may vary depending on your payment method and bank.

You can be sure that we will inform you continuously when your product reaches us and when your return process begins.

Can I exchange it instead of returning it?

We are currently unable to make any changes After initiating the return process and completing the necessary steps, you can place a new order.

Repayments

Your return process will begin once we receive your product After passing through our Quality Control stage and being approved, your refund will be processed within 7 business days through the payment method you selected during purchase Please note that shipping fees are not included in the refund.

You can be assured that we will inform you about the refund process and any relevant updates.
 

All returned products undergo quality control - the products must be in new and unused condition, with all labels intact and in their original packaging If the conditions of our return policy are not met, the return process will not be carried out

If you do not hear from us within 30 days, please contact us via email or by using the CONTACT section

​